At Xander Voyages, we value your satisfaction and strive to provide you with quality products and reliable service. If you are not fully satisfied with your purchase, please review our returns and refund policy below.

1. Return Eligibility

  • Products may be returned within 3 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (order receipt or invoice) is required for all returns.

2. Return Process

  • To initiate a return, please contact us at [email protected] within 3 days of receiving your order.

  • Our team will provide you with instructions for the return process.

  • Customers are responsible for ensuring the product is securely packaged for return transit.

3. Refunds

  • Refunds are issued only after the returned product is received and inspected.

  • Refunds will be processed through online bank transfer (no cash refunds).

  • Customers must provide accurate bank details to complete the refund process.

  • Refunds may take 5–7 business days to reflect in your account after approval.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling.

  • Items marked as “final sale” or “non-returnable” at the time of purchase.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us immediately (within 24 hours of delivery) with clear photos.

  • We will arrange a replacement or issue a refund as per your preference.

6. Contact Us

For questions or return requests, please reach out to us at:

Xander Voyages
📧 Email: [email protected]